Customer Service To Remember

Whenever I have to buy something or even get a quote, I always pay close attention to the service being offered. While I do purchase many products online, the buying experience is still an important one to me which is why, when I receive excellent customer service (and a great price) I always do my best to pay it forward. I have had some atrocious experiences with various companies and at a myriad of stores and dealerships over the years but I have also had some excellent transactions which have made the experience much more pleasant. In those instances, I also make sure to seek that sales person out when returning to the store.

My recent car ordeal was a perfect example of this as I experienced the range of interactions between the various dealerships. Once my brother’s dealership was ruled out (they don’t sell the car that I settled on), I proceeded to stop by a variety of Mercedes dealers to both talk with a sales person and see what price they could offer. My first stop was to Tom Masano in Reading where the sales woman with whom I spoke was excellent and they offered a great price. The second stop was to Mercedes-Benz of Fort Washington where they were less than welcoming and brushed me off not even bothering to follow up with a reasonable offer. The third was to Euro Motorcars of Devon where I received the same excellent experience that I had in Reading and they came back with a better price. Deal done.

More recently, I have experienced the same variety of satisfaction when getting quotes for the initial projects that we wanted to get done around the house. Some of the contractors listened to exactly what I wanted, others just went about designing something that didn’t make much sense at all. Some prices were really high and others were lower than I was expecting. However, while price was an important factor, it was the interaction that I had with each of the companies that really made the difference as some were clearly looking at the task with dollar signs in mind while others, one in particular, took the time to make sure it was the solution that made the most sense and that would be done right.

Even with regard to our banking, the way that we are treated makes a huge difference. While the hours and locations are convenient, TD Bank has continued to offer one of the worst customer experiences that I have ever encountered with a financial institution. We have already switched our primary banking and now we will be transitioning our secondary banking in the near future as these other institutions are actually pleasant to deal with on a regular basis and haven’t hampered us with ridiculous charges.

Of course, there are the basic retail sales associates that I know by name that have made many transactions much more pleasant in recent years like Dave at Raymour & Flanigan, Frank at Coins & Currency of Wayne, my cousin when I need clothes, many employees at the local Lowe’s, the entire staff at Tanner’s Sports Center, and many other people at various local businesses. Additionally, the customer support teams at Amazon and Sportsman’s Guide have been excellent as of late. Great people that continue to make things just a little easier.

Firearms Friday: Surplus Items… Why Not?!?!

As many of you know when it comes to buying firearms, the used cases can provide you with a great value. The same can be said for many of the parts and accessories available on the used market. That being said, we have to make sure that the quality is there and that the prices reflect previous ownership and/or use. We all know this and I have written on the subject before so I am going to discuss some of the other “used” items that many of us purchase… military surplus.

Personally, I am not one to buy surplus firearms parts simply because of two factors… heavy use and price. It seems that most of the surplus for modern firearms fall into one of those two categories and most of the time quality parts can be found from aftermarket manufacturers for a much more reasonable price. Of course, older firearms are a different story altogether as there are many of us who enjoy taking the old Mosin out of the safe every once in a while and peeling open a spam can.

However, this is only a fraction of the surplus market and while the old surplus stores that used to be common place along countless main streets are now few and far between, there are still places where quality merchandise can be found at good prices. And it is not just at the local gun show either. While I know of many stores in my general area, most of my surplus purchases have come through antique stores and online retailers because the prices and overall quality have been better at each.

Antique stores generally have the uniforms, manuals, and other smaller items which they basically try to move inexpensively as much of their stock is either purchased as part of a large lot of miscellaneous items or from a private individual at a fraction of the wholesale price. Usually you can find the best prices here and some of the best quality as well. However, that is just one recourse and it is one that takes time.

Usually I end up going on line if there is something I want to buy and most of the time the searches for a particular item lead me to Sportsman’s Guide. While there are some that swear by this retailer and others that have had a less than pleasant experience, I have generally had good luck with the purchases that I have made and, most importantly, they have been the best prices around because of two simple factors… price match guarantee and coupons. This site has been particularly good for the “I don’t need it but I want it” items as well as some of the more unique items like Kevlar helmets, gas masks, etc. Personally, I have found great deals on ALICE packs (with frame) and clothing items like undershirts which are tremendously useful.

I guess the point of this whole post is that while the market has changed, military surplus items are still a great value and quality items can be found if you know where to look. And, like most things, if you are patient, you can get a lot of these items for really cheap which is nice whether or not you are buying completely useful items, ‘I might need this someday’ items, or other things that you just want for whatever reason. Most importantly, enjoy these items, use them, and beat the heck out of them because that is what they were built for.

Mortgage Monday: Scanning The Market

Every once in a while I go on some of the real estate websites to see if there is anything new on the market in our area and how much people are asking for those properties. In one regard this is simply a habit that started a few years ago when we were still in the process of finding our first house. Now it is more of just trying to see what the market is doing around us now that we have found that place to call home. In some ways what I am seeing is kind of surprising but at the same time it is an expected trend that I started to see develop during those initial months of searching years ago.

When we first saw our home come on the market we knew that we had a tremendous opportunity right in front of us and we moved fast. It was meant to be as earlier in the week a deal that we had on another property fell through. Since the day we signed the last of the mountain of papers and accrued a new mountain of debt, I have watched the market slowly rise and the inventory evaporate. While much of this can be attributed to the season, it isn’t the whole story as this particular market did not react the same way in previous years.

Now there is nothing on the market and prices continue to climb even faster than I had expected based on the market evaluation just prior to settlement. Heck, in a matter of months it may get to the point where we would have been priced out of the market had we not found our home when we did. It has been a great feeling seeing the hard numbers both for the obvious financial security but also because it shows that we were right in selecting the growing community in which we now live.   

And that second half of the equation is the most important part for me as we are not in this for the financial gain… we purchased our home for the permanence and potential of never having to move again. This is now our home and our community and we were lucky to have found this property when we did because I don’t know where we would have ended up had we waited for another year. As I watch the market continue to develop and rise, I doubt that we would have been able to find the space, the land, or the price that we did when we found this house.

Mortgage Monday: People You Can Trust

Now that my wife and I have pulled together our list of things that we need to get done, want to get done, and what might need a second look in the future, it is time to start lining things up and getting many of the ‘projects’ evaluated. While we have both been around and lived through renovations, large and small, in the past, this is the first time that we are looking to get the work done ourselves. With such limited experience, it is best to review these growing lists with some professionals. Thankfully, I have a few resources that will be able to let us know what is worth doing, how much it will cost, and how long it will take.

When it comes to having work done on our home I want to make sure to hire people whom I trust. There are many people to which this applies and I will be reaching out to many of them in the near future to have them look at what needs to be done as well as consider what we want to do in the future. Of course, family comes first and I am fortunate to know a family member who will be able to help with some of the renovations needed… this also might be the biggest project that we are considering as well which makes the whole process that much easier.

For many of the other things on our long, and growing, list I have turned to a few of the brothers from my lodge. The members of the lodge represent a hugely diverse mix of occupations, professions, and specialties and while I don’t know what everyone does for a living (not at this point anyway) I know enough brothers whose knowledge and skills will be a tremendous help to me. So far, I have already been in touch with a few contractors, a couple of electricians, and an architect. All people whom I trust and know that they will do great work at a reasonable price.

This is the basic reason why it is so important to get to know the people in your life. Knowing what they do for a living can be a tremendous asset when you find yourself in need of their services. And you never know when they might need your assistance with a project. The most important thing is that we make sure to help, aid, or assist those in our life. Whenever given the opportunity, take the time to help someone. When you need help, don’t be afraid to reach out. This isn’t just something that applies to home ownership, it is a way to live your life. It just happens to help during times like these.

TMI Tuesday: New School

This seems about right... just give him time.

On the day of our settlement last month we also scheduled a few other appointments because it was going to be one of the few days when both my wife and I were free to take care of things. This is why, before we headed over to the house for the walk through, we had an appointment about five minutes down the road to take a tour of a new daycare. We had a number of issues with the Kindercare where we sent our son and it was time for a change.

Walking through the school it was a completely different experience than what we had been putting up with over the last few months. Even the friendliness with which we were greeted was a welcomed change. By the time our tour was over and having reviewed the curriculum and talking with the teachers, we knew this was a change that was going to have to happen as soon as possible. With little time left in the morning we wrote a check (for substantially less than what we were paying) and took the application with us.

Yesterday, my wife dropped our son off at his new school. By the time I got home from the office I could tell that things had improved tremendously over the previous place. Gone are the days of only sleeping 20 minutes, not being told what was going on during the day, and being challenged with every request that we made. We could tell that he was happier and, having slept for about an hour in both the morning and afternoon, well rested. They gave him his space to fall asleep and they listened to the couple of requests that we had when we started. A completely different experience for us all.

This morning further demonstrated the vast improvement in where our son was spending his day as we looked forward to finishing breakfast, getting in the car, and going to school. Well, at least after he pooped he was looking forward to it. And my wife and I were looking forward to seeing him again at the end of the day knowing that a meltdown wasn’t lingering just below the surface. However, one thing did stay the same between the last daycare and this one… he has quickly become the most popular child in the building will all the teachers knowing his name and constantly feeding his baby ego by telling him how adorable he is. Actually, I have to correct all those people, he isn’t adorable, he’s frickin’ adorable!

Firearms Friday: Finding Local Stores And Ranges

No matter where we have lived in recent years one of the first things that I have done is try to find the local gun shops and ranges in the area. While this was a rather fruitless endeavor in the past when we lived in Bala Cynwyd, the ease with which I am able to find these places has drastically improved in subsequent moves. Our last rental did provide me with some hope as there were a few places within an easy 20 minute drive but I quickly found that either prices were exorbitant at the local chain store or the selection was lacking and the, hole in the wall, mom and pop shop.

Now that we have finally been able to settle into our new home, this task has been rather easy as there is a bounty of options within about a 20 minute drive from our house. Of course, I have yet to visit these places so I cannot speak to the quality of selection or the prices that can be found in the area but given the sheer number of shops I don’t expect this to be an issue. Given my experiences at one of the shops just beyond this search area, in Elizabethtown, the search should provide an interesting mix of both large and small stores with both prices and selection varying across the area.

And that is just the buying side of things… finding a range is even easier. Put it this way, we are not on the Main Line anymore. I haven’t even started looking for a place to practice and I already know of about a half dozen places where I can enjoy this relaxing hobby. I was able to spot all of these places during our explorations of the area over the past couple of years. Literally, no effort in finding these places.

So, in addition to reporting on some of the discoveries and experiences in the local shops and at the ranges in the area, I will be able to compile a list of the good spots to go and the ones where the first visit will likely be my last. With that said, when it comes to price, these places still have a lot to live up to having been spoiled over the years by the deals found at Tanner’s Sports Center. Local is easier but, in the end, sometime you want to go where everybody knows your name… at least until that is the case at the local shop.

House Hunting Update

Since my wife and I first started looking at houses (both online and in person) we have seen all different kinds of properties. Actually, maybe not all different kinds but a diverse range of quality, various prices (all within our pre-qualified range), and built at different times. It has been an experience and an education throughout. While there are a few things that now have on our checklist when walking through a property, I will say that this process has been a heck of a lot easier having a great realtor working for us (who just so happens to also be a brother).   

I guess the first thing that has been driven home again and again for us is that price doesn’t mean quality. Some of the houses that we walked through which were at the top of our range had some great features but there were a number of things that left a lot to be desired. At the same time, those houses well below our max budget may not have had some of the fantastic features but they were generally solid all around. So far all a higher price has meant is that the highlights will be there but they will also accentuate the shortfalls.

In many of those instances with the higher priced homes the biggest issue was found in the basement. This is why you must always look in the basement and study the walls of the foundation and the structure surrounding you in all six directions. There were a few houses that we considered putting offers in after having walked through the house but that thought quickly evaporated once we saw the large cracks and chunks missing from the foundation walls (and these houses were only 10-15 years old).

It just goes to show that you have to always look beyond the façade. Not considering the basic structure and foundation of the house but also looking past unfortunate paint selections and minor things that can be fixed within a couple hours over the weekend. While the former will prevent you from making the mistake of buying, the latter may prevent you from making the mistake of walking away.

However, the most important thing that we are constantly reminding ourselves during this long process is that just because it is a nice property doesn’t mean it is the right house for us. We have seen many properties both physically and virtually that would be great fits for people we know but they would never be something that we could call home. It is a long process that requires patience and persistence. And, in the end, I keep saying to myself that right now these are just houses. When we find the right one and move in then it will be a home.

And The Search Begins…

2012 Chevrolet Malibu

As I mentioned in my post yesterday, I had to make a couple of stops on my way to lodge on Tuesday night. Thankfully I was able to get out of the office at the usual time which allowed me a few detours before I was supposed to be in Ardmore that evening. So where did I go? As is evident in the title, I stopped at a couple of car dealers

My wife and I decided last week that it might be time for me to get a new car. I have enjoyed my Chevrolet Malibu over the last three years and haven’t had a single issue with it (beyond potholes) but it just doesn’t work for us now that we are a family of three. While we aren’t really flushed with cash (to say the least) we need something that will serve us better than my current car. Plus it would keep us from putting so many miles on my wife’s Subaru Outback that we got earlier in the year. So, with that in mind, I put together a short list of things that I am looking for in a new vehicle. Here is the basic criteria:

Reasonably priced (preferably under $25,000) – easier than you might think using USAA pricing but still significantly limits the options given the criteria below.  

Reasonable Insurance Rates – I really would like to see my rates stay about the same (lower is obviously preferred).

All Wheel Drive - four wheel drive is also acceptable (my wife is at least laughing at that one).

Automatic – because manual is a ‘pain in the what’ and I haven’t had to drive a manual car in 15+ years.

SUV – Putting a stroller in a trunk is not fun. Add anything else in the trunk and it becomes exponentially more difficult.

Leg/Head Room – This is a basic comfort level. If I can’t fit in the front AND back seats I know it won’t work.

Other Basics – power driver’s seat, windows, doors, air conditioning (still not included in the base models of some cars), radio, etc.

Here are some things that I would like to have but can do without:

Remote Start – I don’t use it much but there are some hot/cold days when it is needed especially when we are taking our son.

Bluetooth – I am usually on the phone when I am in the car.

Cruise Control – most of my driving is on the highway.

Full Size Spare Tire – see posts about potholes.

Side Molding – I have seen the dings on doors in the parking lot on cars that don’t have this.

Regular Outlet – I have used a fair amount. You never know when you need to plug your computer or some other electronics in on the road.

Roof Rack – For the longer road trips that we hope to take our son on in the future.

As you can see, I have put some thought into the list of things I would like to have in a new car. With all of those things in mind I began searching using USAA’s car buying service. The three vehicles that cleared the board and met all of the aforementioned things on my list (including the optional ones) are the Jeep Patriot, Jeep Compass, and Chevrolet Equinox. With those three in mind I mapped my course on Tuesday night stopping at a Jeep dealer first because I had never driven any model Jeep before.

2015 Jeep Patriot

Contrary to some of the reviews I found in some of the industry publications, I really enjoyed the ride, feel, and finish of both models. They are on the smaller side of the SUV market but there is a lot there for the money (fully loaded (more options than I have specified above) limited models are near the top of the budget). They look to be solid options and I was pleasantly surprised at how much I liked them.  

2015 Jeep Compass

From there I drove to a Chevrolet dealer near the lodge. The same dealer from which we bought my wife’s previous car. There I was able to see the Equinox. In addition to being larger than both Jeep models the price tag is also higher (about $4,000 – 5,000 more than a comparably equipped Jeep). However, I have had a great experience with Chevrolet and am familiar with many of the options that are available. Also nice is the fact that GM now offers 2 years of free maintenance on new cars.

2015 Chevrolet Equinox

By the time I got to the lodge I was basically in the same place that I started. I liked all three options that met every single item on my rather extensive wish list. I would be happy with any of them and they would all work well for many years to come. I guess it is probably going to come down to price and how much they are willing to work with me on getting those payments as low as possible. Of course, I am going to have to test drive each of them some more as well. Stay tuned for an as of yet unscheduled update on the decision.

Firearms Friday: Lower Receivers

Over the year I have come across a variety of lower receivers. Some of them have been high quality while others have been more along the lines of a basic lower. However, in my experience, I can’t say that I have ever had a bad receiver. Doesn’t mean that they don’t exist but maybe, based on the experiences of others, I have just been lucky.

Today, if you go online or walk into a local gun shop, you can usually find a wide variety of receivers to choose from. Just in my area, there are at least a couple of dozen different brands that I can chose from by visiting just a handful of stores. And they vary greatly in price ranging from around $40 all the way up to around $250. This is just for the stripped lower and nothing else.

Of course, this is in stark contrast to the environment that we faced a couple of years ago. For those of you unfamiliar, with the legislative battle raging in Washington, all of the lower receivers dried up and the prices (at most but not all places) on the ones that you could find went through the roof. Basically, you were lucky if you could find one at three times the current price.

But that ebb had given way to flow and there are countless options on the market. However, these movements are cyclical which is why I recommend going to the local shop now and picking up at least one. $40 plus transfer/pics is a heck of a lot better than $120-200 during a panic. If you can, pick up a bunch of them. Not only is it a good item to get while you can but it is a heck of a lot of fun to build a rifle.

The first thing you need to do is get a stripped lower. While you can find polymer ATI lowers for around $40 and Tennessee Arms hybrid lowers for around the same price it is well worth the extra $5 to pick up either an Anderson or Palmetto State Armory forged lower. Polymer and hybrid lowers have their place in light weight builds and sometimes there is some money to be saved during sales but for general builds, especially the first few times around, forged is the better way to go.

Anderson and PSA are quality manufacturers that provide the no frills lowers that just work. The same can pretty much be said for those made by DPMS and Spikes Tactical… which are slightly higher quality but are about double the price. While there many billet lowers on the market I don’t have any direct experience with them so any opinion would be useless. However, given the quality and precision machining of the billet class I would reserve them for higher end builds and those looking to but tens of thousands of rounds through their AR annually. Forged would suffice but billet is made for these roles.

I have heard and read countless opinions from a variety of sources of one company being better than another but, honestly, for the enthusiast there aren’t enough differences to justify the price jump. Polymer has its place and billet lowers have their place, for everything else a basic forged lower will do just fine. No matter what you decide, enjoy the process of building, of creating something with your own hands, and learn from the process. There is no better way to learn about a platform than building a rifle from the ground up. And while you’re at it, pick up a few extra lowers and put them aside for later.

Firearms Friday: Secure Your Carry!

We all have a box of crappy holsters somewhere.

We have all seen it and have ready countless gripes about it… someone buys a high quality firearm and shoves it in a dirt cheap holster they got at Wal-Mart... this is also known as 'crap carry' (in addition to having a few other choice descriptors. When you see it you can’t help saying something but there are few words that have ever gotten through the excuses… it does the same thing as the expensive holsters so why spend the money; I would rather spend the money on the firearm, everything else doesn’t really matter; it’s going to wear out anyway so why bother getting an expensive one. It is really a sad situation that such a fine piece of machining and mechanical art is tucked away in something that wouldn’t be fit to carry your phone.

I have never been a high end firearms aficionado or a big dollar holster buyer so don’t expect any suggestions along those lines. I like to have quality items that are moderately priced… the kind of items that people think you spent a lot of money on but that is far from the case. Along those lines, there are some great options on the market to make sure that your firearm is secure when you make the decision to carry. They meet all of my criteria: affordable, high quality, durable, secure, comfortable, and they fit the firearm properly.

Don Hume IWB holsters.. a good start. 

Early on, when I carried quite frequently I turned to a simple holster that got the job done. Not the best but certainly not the worst. During that time my Don Hume inside the waste band (IWB) holster held up pretty well. It retained its shape, secured my Glock 17, and it was only about $20 at my local gun shop (I got it on sale, I believe the full retail is slightly higher). Overall, it wasn’t a bad option at the time but there is one holster company that I use now that is far superior and only a few dollars more.

Alien Gear... better quality and warranty at half the price. 

I was first introduced to Alien Gear Holsters when I came across a number of their ads in various firearms related magazines. I also read and watched a lot of reviews at the time as I was looking to upgrade from my current accessory. When I finally explored the website I was surprised by the simple fact that the high quality holsters were half (and in some instances a quarter) of the price of their competitive counterparts. This opened up a variety of options for me and so I opted to take advantage of the 2 holster combo to replace my Glock holster and add another to the rotation. With combos starting at $50 there is really no other company that comes close to the value offered by Alien Gear.

DALTECH FORCE... maybe the best belt on the market. 

So, I now moved up to a good quality holster for those times when I make the decision to carry (I know, don’t give me crap for being inconsistent). However, a good holster (no matter the brand) can only do so much if you have a cheap and flimsy belt. Again, I was on the hunt for an affordable option as most gun belts hover around $100 and many are much more than that. Thankfully Pete from The Armory Channel on YouTube posted a video at the perfect time. We have similar mindsets (maybe because we are both from the Philadelphia area) and when he showed the quality offered by DALTECH FORCE I was intrigued. When he revealed the price I knew that I had to order a couple… they are the best belt (gun belt or otherwise) that you can find for around $40. On top of that the company offers free shipping on orders and Pete arranged for a 10% discount by using the coupon code “thearmorychannel”.

 So, in the end, you can buy a cheap holster and belt at Wal-Mart for about $40-50 and run into a variety of issues on a daily basis: unsecured firearm, sagging pants, unnecessary wear and tear on both your firearm as well as on your clothes and accessories, potential mocking by other concealed carriers, among many other issues. It just isn’t a safe or responsible way to carry. Plus everything is going to wear out in about 6 months (if you’re lucky) and you will be spending another $40-50.

Instead, you can spend a little more (around $60-65) and know that you have a quality belt and holster that will allow you to securely and confidently carry your firearm with you. In addition to the fantastic warranties offered by Alien Gear and DALTECH, you will get a lot of use out of each of the product and won’t have to worry about replacing them at any time in the near future. So, basically, if you’re cheap at the onset, in addition to being unsafe, you are going to end up spending 2, 3, 4, or more times the money in the end.

Firearms Friday: The Virtues Of The 1911

No matter what range you go to, forum you visit, or magazine you read there is always the debate going back and forth between those who see the 1911 as the be all end all of firearms and those who are of the striker fired persuasion. This has been especially true with the new Army sidearm trials to replace the Beretta M9 (which replaced the 1911 in 1985 at the Army’s service pistol). There are those caught in the middle but there are always people that you can find on either side of the spectrum. It makes you wonder what John Browning would think of these exchanges.

Personally, I like to enjoy a variety of firearms so I was never one to participate in the back and forth. However, it was more due to my lack of experience with the platform. It was basically for the same reasons that you may have heard over and over… limited magazine capacity and a caliber that didn’t have a tremendous appeal to me. I have always been a proponent of accuracy over power.

Over the last couple of months I have come to appreciate the 1911 platform. I have become more familiar with the caliber (largely due to the recent drop in ammunition prices that have been seeing) and I have seen the prices of the firearms come down as well. While there is certainly a big difference between the entry level 1911’s (under $1000), mid-range ($1000-1500), and high end (well over $1500) there have been great deals from quality manufacturers. This was particularly true when Para Ordinance was offering a $100 rebate at the same time that my local shop, Tanner’s Sports Center, was running a special on all stainless steel expert models for just under $450. This is a firearm that is easily on the upper end of the entry level category with an MSRP north of $700.

Once I had gotten a handle on the manual of arms and really started enjoying the firearm itself I started looking at the other options out there. While I did have some familiarity with the market and I was aware that the 1911 is currently manufactured in a variety of calibers, I didn’t realize how much the capacity had increased on some models. I knew that the round count was higher but I wasn’t aware of the fact that it was 14+1 of .45ACP, 16+1 of .40S&W, or 18+1 of 9mm.

Weight and size have also been noted as downsides to the Browning design but even that is changing with barrel lengths ranging from 3-5 inches and frames being made from various materials other than steel including polymer, titanium, and aluminum. While still not light it is perfectly manageable for many who prefer carrying the classic. Weight and size shouldn’t be more of a factor beyond any consideration they are given with regard to any other type of firearm.

In the end, with my experience, many of the arguments against the 1911 have been made moot in recent years. There is a choice in caliber, capacity, and weight as well as a variety of manufacturers across the entire pricing spectrum offering a wide array of options to the shooter. It really has become a truly customizable firearm beyond the confines of the serious competitive shooting market. If you just want something for the range I highly recommend picking one up and if you are comfortable with carry cocked and locked there really isn’t a better concealed carry option available.