House Hunting Update

Since my wife and I first started looking at houses (both online and in person) we have seen all different kinds of properties. Actually, maybe not all different kinds but a diverse range of quality, various prices (all within our pre-qualified range), and built at different times. It has been an experience and an education throughout. While there are a few things that now have on our checklist when walking through a property, I will say that this process has been a heck of a lot easier having a great realtor working for us (who just so happens to also be a brother).   

I guess the first thing that has been driven home again and again for us is that price doesn’t mean quality. Some of the houses that we walked through which were at the top of our range had some great features but there were a number of things that left a lot to be desired. At the same time, those houses well below our max budget may not have had some of the fantastic features but they were generally solid all around. So far all a higher price has meant is that the highlights will be there but they will also accentuate the shortfalls.

In many of those instances with the higher priced homes the biggest issue was found in the basement. This is why you must always look in the basement and study the walls of the foundation and the structure surrounding you in all six directions. There were a few houses that we considered putting offers in after having walked through the house but that thought quickly evaporated once we saw the large cracks and chunks missing from the foundation walls (and these houses were only 10-15 years old).

It just goes to show that you have to always look beyond the façade. Not considering the basic structure and foundation of the house but also looking past unfortunate paint selections and minor things that can be fixed within a couple hours over the weekend. While the former will prevent you from making the mistake of buying, the latter may prevent you from making the mistake of walking away.

However, the most important thing that we are constantly reminding ourselves during this long process is that just because it is a nice property doesn’t mean it is the right house for us. We have seen many properties both physically and virtually that would be great fits for people we know but they would never be something that we could call home. It is a long process that requires patience and persistence. And, in the end, I keep saying to myself that right now these are just houses. When we find the right one and move in then it will be a home.

Paint Chips And Poor Customer Service

I readily admit that I am frequently not the easiest person to deal with. This is especially true when it comes to customer service calls. I do my best and have even made a more concerted effort as of late to be as nice and understanding as possible when I have to participate in these calls but sometimes it is really hard to keep my cool. I have been dealing with such a situation for the past two weeks as our insurance company which has had a tremendous track record personally has completely mucked up just about everything that I have called about and/or requested over the past month.

Thankfully, I have been able to keep my temper under control throughout this whole process but my patience is running thinner than [insert your cliche or original thought here]. And it hasn’t really been a matter of incompetence… as time goes on it seems to be more and more about laziness. I have made numerous efforts to communicate through email as well as by phone and I have even coordinated a time to speak with someone. When it came time for them to call at the time they promised, my phone failed to ring and no attempt at following up or explaining what had happened was ever made.

It has been a rather frustrating time especially knowing what exceptional experiences I have had with this insurance company in the past. Up until a few weeks ago I have had nothing but good things to say about this company but lately I have had to measure my words a bit given the last few people with whom I have had the displeasure of communicating (or lack thereof). And just think, this is without me getting angry, abrasive, or even difficult. I have done everything I can, within reason, to accommodate the company but have, as of today, nothing to show for it.

I would consider changing my insurance company but I have yet to see any rates anywhere near what we are paying. And I have given just about every agent and company a chance whenever they have popped up. It used to be great service and great rates and now it seems as though I am left with just the latter of the two. What’s even worse is that the most recent conversations with the insurance company they have tried to hard sell me all of their other offering before allowing me to resume my day. They may want to get better at their current job, complete their existing task, before even thinking about trying to sell me anything. And yes, I remained calm.

A Pleasant Surprise

I arrived at the lodge tonight a bit early having made great time on my drive from the office. I turned into the lot expecting to have some time to kill as I stood outside and waited for others to arrive (especially those with keys). But tonight was a bit different.

As soon as I got out of the car and popped some smoke I noticed another one of the brothers pull in a few spots down. I couldn’t see who was driving but there are not many Mississippi plates around here. So, I walked up and we caught up a little bit on what was going on (not much since we saw one another last Tuesday and Friday).

Walking up to the front door it was easy to see that there was at least one person who beat us there and when we entered we found that it was a few brothers. After catching up on the happenings of life outside the lodge (most notably some humorous stories about the tribulations of rebuilding at the New Jersey shore) our conversation shifted to the weekly discussion about improvements that need to be made to the building.

There are many items on our to-do list and more things seem to be added every week. However, there is progress being made and we were reminded of that fact when we walked down the stairs on our way to the office. It’s amazing how a simple cleaning and fresh coat of paint (or even primer as was the case tonight) can make such a huge difference just in the experience of coming down the stairs.

Maybe it was the fumes (the floors in part of the basement had just been refinished as well) but I was feeling really good about some of the progress that was being made. Granted they are small improvements at this stage but they are improvements nevertheless. Of course, this only fueled further discussions regarding improvements but at least they were now being focused on the needs that exist in the office space.

This is when my to-do list began to grow. Having a little access to some of the things we need and want in the office, I was writing notes about who I need to call and what I needed to do as we wrapped up a few of the tasks for the night and began our slow departure for the evening (which usually takes at least thirty minutes). While it is additional work, they are things that I gladly take on knowing that I can have an impact on the lodge (however small that may be).

So our night began a little bit early and ended a little bit early. We need these kinds of nights every once in a while to balance out the much longer meetings and, sometimes, conferrals. But no matter what time were are there it is still a great night of fellowship and I always depart feeling uplifted in some way.