Customer Service To Remember

Whenever I have to buy something or even get a quote, I always pay close attention to the service being offered. While I do purchase many products online, the buying experience is still an important one to me which is why, when I receive excellent customer service (and a great price) I always do my best to pay it forward. I have had some atrocious experiences with various companies and at a myriad of stores and dealerships over the years but I have also had some excellent transactions which have made the experience much more pleasant. In those instances, I also make sure to seek that sales person out when returning to the store.

My recent car ordeal was a perfect example of this as I experienced the range of interactions between the various dealerships. Once my brother’s dealership was ruled out (they don’t sell the car that I settled on), I proceeded to stop by a variety of Mercedes dealers to both talk with a sales person and see what price they could offer. My first stop was to Tom Masano in Reading where the sales woman with whom I spoke was excellent and they offered a great price. The second stop was to Mercedes-Benz of Fort Washington where they were less than welcoming and brushed me off not even bothering to follow up with a reasonable offer. The third was to Euro Motorcars of Devon where I received the same excellent experience that I had in Reading and they came back with a better price. Deal done.

More recently, I have experienced the same variety of satisfaction when getting quotes for the initial projects that we wanted to get done around the house. Some of the contractors listened to exactly what I wanted, others just went about designing something that didn’t make much sense at all. Some prices were really high and others were lower than I was expecting. However, while price was an important factor, it was the interaction that I had with each of the companies that really made the difference as some were clearly looking at the task with dollar signs in mind while others, one in particular, took the time to make sure it was the solution that made the most sense and that would be done right.

Even with regard to our banking, the way that we are treated makes a huge difference. While the hours and locations are convenient, TD Bank has continued to offer one of the worst customer experiences that I have ever encountered with a financial institution. We have already switched our primary banking and now we will be transitioning our secondary banking in the near future as these other institutions are actually pleasant to deal with on a regular basis and haven’t hampered us with ridiculous charges.

Of course, there are the basic retail sales associates that I know by name that have made many transactions much more pleasant in recent years like Dave at Raymour & Flanigan, Frank at Coins & Currency of Wayne, my cousin when I need clothes, many employees at the local Lowe’s, the entire staff at Tanner’s Sports Center, and many other people at various local businesses. Additionally, the customer support teams at Amazon and Sportsman’s Guide have been excellent as of late. Great people that continue to make things just a little easier.

Firearms Friday: Surplus Items… Why Not?!?!

As many of you know when it comes to buying firearms, the used cases can provide you with a great value. The same can be said for many of the parts and accessories available on the used market. That being said, we have to make sure that the quality is there and that the prices reflect previous ownership and/or use. We all know this and I have written on the subject before so I am going to discuss some of the other “used” items that many of us purchase… military surplus.

Personally, I am not one to buy surplus firearms parts simply because of two factors… heavy use and price. It seems that most of the surplus for modern firearms fall into one of those two categories and most of the time quality parts can be found from aftermarket manufacturers for a much more reasonable price. Of course, older firearms are a different story altogether as there are many of us who enjoy taking the old Mosin out of the safe every once in a while and peeling open a spam can.

However, this is only a fraction of the surplus market and while the old surplus stores that used to be common place along countless main streets are now few and far between, there are still places where quality merchandise can be found at good prices. And it is not just at the local gun show either. While I know of many stores in my general area, most of my surplus purchases have come through antique stores and online retailers because the prices and overall quality have been better at each.

Antique stores generally have the uniforms, manuals, and other smaller items which they basically try to move inexpensively as much of their stock is either purchased as part of a large lot of miscellaneous items or from a private individual at a fraction of the wholesale price. Usually you can find the best prices here and some of the best quality as well. However, that is just one recourse and it is one that takes time.

Usually I end up going on line if there is something I want to buy and most of the time the searches for a particular item lead me to Sportsman’s Guide. While there are some that swear by this retailer and others that have had a less than pleasant experience, I have generally had good luck with the purchases that I have made and, most importantly, they have been the best prices around because of two simple factors… price match guarantee and coupons. This site has been particularly good for the “I don’t need it but I want it” items as well as some of the more unique items like Kevlar helmets, gas masks, etc. Personally, I have found great deals on ALICE packs (with frame) and clothing items like undershirts which are tremendously useful.

I guess the point of this whole post is that while the market has changed, military surplus items are still a great value and quality items can be found if you know where to look. And, like most things, if you are patient, you can get a lot of these items for really cheap which is nice whether or not you are buying completely useful items, ‘I might need this someday’ items, or other things that you just want for whatever reason. Most importantly, enjoy these items, use them, and beat the heck out of them because that is what they were built for.

Firearms Friday: ‘Tis The Season For Deals

This time of year it seems that everything is on sale. While some deals are better than others, you are pretty much guaranteed to receive some kind of discount on whatever you order. And these sales are not just limited to the national retail chains or products with general consumer appeal, there are even deals to be had for those of us that enjoy the shooting sports. Having written about this before, in one form or another, you can basically consider this as the annual lock and load post.

As many of you have experienced, especially over the last few years, some retailers have better deals than others. While I won’t call out any websites or stores, we all know which ones to avoid. However, there are always great prices on a variety of items with some being sent to email subscribers, Facebook followers, and others exclusive to club members or existing customers. There are also great sites such as Slickguns that make it easy to find the prices that are just too low to pass up. Keep in mind that these sites usually don’t include local gun shop deals.

Over the past couple of months there have been a number of deals that caught my attention with the majority of them being discovered first in my email. Here are a few examples of the tempting products with retailer, item, and sale price included for reference:

• Palmetto State Armory (Daily Deal) - 7.62 x 39 Complete 7.5” Upper (with BCG and Charging Handle); $269.99

• Sportsman’s Guide (with Double Discount coupon) - S.W.T 30 Round AR15 Magazines: $5.59 - 30 Round Beretta 92 Magazines: $11.99

• Delta Team Tactical (Black Friday / Cyber Monday) - Crosshill Tech / Davidson Defense Right Side Charging AR15 Upper Receiver (with BCG): $239.99

• Damage Industries (50% off sale) - AR15 Short Barrel Muzzle Break and Sleeve: $34.95

• Amazon (Flash Sale) - Stack-On PDS 500 Drawer Safe: $31.99

Basically, anyone who is looking to build an AR has had a heck of a time and saved a lot of money recently. Some of these are more recent than others but not all of them were Black Friday / Cyber Monday prices and that is the most important point that I can make in this post. Sometimes the best prices are not during the holidays, they can really happen at any time. The key to finding a good deal is waiting (and getting to know your local shop owner) but sometimes, especially recently, the deals seem to just happen and if you’re paying attention, and didn’t spent too much somewhere else, you can take advantage of them.

Every Penny Is Part Of A Dollar

Over the past couple of weeks I have been taking advantage of a couple of opportunities that were presented to me in order to save a few dollars. Sometimes the numbers added up pretty fast while other times it was only a little here and there. Either way, they are all providing a little bit of a return and putting a few extra dollars back into our account. Actually, by the end of the week, all those small sums added up and turned into a rather nice return.

There were really two parts to this whole operation this week… price matching and a credit card promotion. While it did take some time this week, in the end it is going to save us hundreds if not thousands of dollars over the next year. It just goes to show that if you take a few minutes and put in a little effort, you can make things a little easier.

It started a couple of weeks ago when there were a few items that I had to purchase for the house. Not the cheapest things but not really high priced either. When I had a couple of minutes free in the middle of the work day, I pulled up the Sportsman’s Guide website to see if they had what I was looking for. It turns out that they did so I put the items in my shopping cart, typed in my coupon, and selected the 4 pay plan to ease the payment pain.

Everything went smoothly but I was curious to see if there were any other websites that were offering a better deal. Sportsman’s Guide offers a price match guarantee for 30 days from the time the order is placed. There were a few sites that had the same price, a few that were selling it for more, and a couple that were a dollar or two cheaper. I wasn’t about to call over a couple dollars. And there is was… a $25 difference. With website and item number in hand I called customer service and had the price matched within minutes. However, this was a onetime opportunity to save some money. My other call this week was more fruitful.

At some point during the day on Tuesday I got an email from a company regarding my credit card. The offer was for free transfers of other accounts (normally 3%) with a 0% APR for 1 year on those balance transfers. This particular card has the lowest interest rate so has always carried the highest balance… hence no room for transfers. So I gave them a call on Wednesday to explain the situation and to see if there was some way that I could take advantage of this offer.

It never fails whenever I call them, they found a way to make it work. Now, instead of paying a nearly 20% APR on a couple other cards, we are now paying 0% for the next year and, if needed, carry a 12% APR afterward. The percentages may not mean much at first glance but, over the course of a 12 month period this could potentially save us hundreds upon hundreds of dollars (it will also lower our monthly payments pretty significantly). I am sure that many of you may think that this is boring but it saves me money so I am very interested.

The essential thing to take away from both of these is that there are opportunities to save money / keep money in your pocket if you just pay attention. I am sure there are a number of opportunities that I have missed in the past but, in this instance, I was fortunate enough to catch them. When all is said and done, all it takes is a few minutes from you day and a willingness to work with the people on the other end of the line. It was a great week for saving money.

Prepping For Black (Rifle) Friday!

In honor of the Eugene Stoner’s birthday (the engineer behind the AR-15) which I mentioned yesterday in my post about the assassination of President and NRA member John F. Kennedy I have decided, after numerous requests, to post an AR-15 parts list. Not just a simple list of what you need to get but a list of some of the prices I have seen over the past couple of months in order to build a budget rifle. I will tell you the websites and the lowest prices I have seen but I am not going to link to the product page as many of the dollar amounts have changed.

Of course, there are a few things to keep in mind with this list. While these are sale prices that I have seen during different moments may not be available now, you must be patient and wait as these parts will go on sale again for the same price or lower (I have no idea what Black Friday will bring). The quotes below do not take into account shipping or transfer costs (I am not even going to try and calculate that in as a factor). In addition to this list, there are tools that you would need to purchase to build the firearm and certain things that you may want to have a trained gunsmith work on rather than doing it yourself.

Lastly, keep it legal. Don’t build something in such a way that it would be deemed illegal (if you don’t like the laws in your state move). Make sure you go through your local FFL when you purchase your lower receiver. And, generally speaking, don’t be an idiot. You are building a firearm and you need to respect that fact.

 So, without any further delay, here is the list:

1. Blemished Lower Receiver                                         $50 (PSA)
2. Blackhawk! Lower Parts Kit                                       $30 (PSA)
3. Blackhawk (Mil Spec) Buffer Tube Assembly           $30 (PSA)
4. Blemished Upper Receiver                                          $40 (PSA)
5. Upper Receiver Parts Kit (w/ barrel nut)                     $25 (PSA)
6. PTAC Bolt Carrier Group (w/ Charging Handle)       $80 (PSA)
7. 16” M4 Barrel (1:7 Twist)                                           $85 (SG)
8. A2 Front Sight / Gas Block                                         $25 (PSA)
9. A2 Flash Hider                                                            $8 (PSA)
10. Carbine Length Gas Tube                                           $8 (PSA)
11. Front Sight Post                                                           $8 (PSA)
12. Carry Handle / Rear Sight                                           $20 (AM)
13. M4 Hand Guard                                                           $10 (T)
14. 30 Round Polymer Magazine (No Name)                   $6 (T)

NOTE: PSA = Palmetto State Armory; SG = Sportsman’s Guide; AM = Amazon; T = Tanner’s Sport Center

For those of you keeping track that brings the total up to $425 compared to an off the rack rifle (new) which would cost you a minimum of $650 plus the additional tax put on complete firearms. This part list will complete the most basic of rifles but, if put together correctly, will function as good as or better than a basic AR that would cost you a minimum of $225 more. But, as I stated before, it takes patience both in waiting for the right price for parts but also in putting all the pieces together. It is not a complicated process but one that should be given your full attention.

However, be forewarned, I have seen people get carried away with their builds which is not that hard to do. Start with the basics. If you want to switch out parts later than go ahead. For now, you don’t need that $250 Geissele trigger in your first build. Keep it simple. Simple works. The last thing you want to do is build a FUBAR rifle.  

Finally, be a smart gun owner and support your right to own your firearm. Set aside time to train, enjoy, and appreciate what you have created in a safe and controlled environment. Know your rifle, become fluent in firearms safety, and make sure everything is locked up. And become a NRA member (or one of the following Gun Owners of America, Second Amendment Foundation, Citizens Committee for the Right to Keep and Bear Arms, Jews for the Preservation of Firearms Ownership). Pick one or pick them all just make sure you show your support. This is your responsibility.