Customer Service To Remember

Whenever I have to buy something or even get a quote, I always pay close attention to the service being offered. While I do purchase many products online, the buying experience is still an important one to me which is why, when I receive excellent customer service (and a great price) I always do my best to pay it forward. I have had some atrocious experiences with various companies and at a myriad of stores and dealerships over the years but I have also had some excellent transactions which have made the experience much more pleasant. In those instances, I also make sure to seek that sales person out when returning to the store.

My recent car ordeal was a perfect example of this as I experienced the range of interactions between the various dealerships. Once my brother’s dealership was ruled out (they don’t sell the car that I settled on), I proceeded to stop by a variety of Mercedes dealers to both talk with a sales person and see what price they could offer. My first stop was to Tom Masano in Reading where the sales woman with whom I spoke was excellent and they offered a great price. The second stop was to Mercedes-Benz of Fort Washington where they were less than welcoming and brushed me off not even bothering to follow up with a reasonable offer. The third was to Euro Motorcars of Devon where I received the same excellent experience that I had in Reading and they came back with a better price. Deal done.

More recently, I have experienced the same variety of satisfaction when getting quotes for the initial projects that we wanted to get done around the house. Some of the contractors listened to exactly what I wanted, others just went about designing something that didn’t make much sense at all. Some prices were really high and others were lower than I was expecting. However, while price was an important factor, it was the interaction that I had with each of the companies that really made the difference as some were clearly looking at the task with dollar signs in mind while others, one in particular, took the time to make sure it was the solution that made the most sense and that would be done right.

Even with regard to our banking, the way that we are treated makes a huge difference. While the hours and locations are convenient, TD Bank has continued to offer one of the worst customer experiences that I have ever encountered with a financial institution. We have already switched our primary banking and now we will be transitioning our secondary banking in the near future as these other institutions are actually pleasant to deal with on a regular basis and haven’t hampered us with ridiculous charges.

Of course, there are the basic retail sales associates that I know by name that have made many transactions much more pleasant in recent years like Dave at Raymour & Flanigan, Frank at Coins & Currency of Wayne, my cousin when I need clothes, many employees at the local Lowe’s, the entire staff at Tanner’s Sports Center, and many other people at various local businesses. Additionally, the customer support teams at Amazon and Sportsman’s Guide have been excellent as of late. Great people that continue to make things just a little easier.

Prime Day Done Right

Last year most viewed Amazon Prime Day as nothing more than a ploy as the online retailer didn’t really offer up any of the amazing deals that everyone was expecting. While I didn’t have as strong a response last year, there was clearly room for improvement as I only found a few items that were of interest with most of those small purchases being for my son. When all was said and done, the real deals were on items that only a few people were looking to purchase while the rest of us not finding any discounts beyond that which we have been seeing for years in the daily deals. This was the expectation that many of us had when Amazon announced that they would, once again, have an Amazon Prime Day on July 12^th.

This was probably why it wasn’t until later in the morning when I decided to log into my account and see if there was anything that piqued my interest. Scrolling through the pages upon pages of discounted products I did find a couple that I considered purchasing and subsequently added them to my cart. However, none of those things I would qualify as anything that I needed to purchase so I decided to take a closer look at some of the things that my wife and I had been looking to purchase that were, at the time, saved in my cart for future consideration.

It was in these items, varied as they may be, that I noticed the huge difference between the flop last year and the vastly improved experience this time around. While I couldn’t find anything that was singled out as a deal, I did find that most of the products and items in my cart were part of a larger category or collection of items that were being offered at 10, 20, and 30 percent off. This is the kind of sale that many of us were looking for last year and were now ready to take advantage of this summer.

And this didn’t just apply to the new items. I also noticed that many categories in the “Amazon Warehouse” carried with them the same discount. The compounded savings on a few items finally pushed me to purchase some of the things that I had been thinking about for some time and now, at nearly 70 and 80 percent off, it was definitely the time to buy.

It may not have seemed likely but Amazon did actually learn something from the tepid response that they received the first time around and now, it is safe to say, most of us are looking forward to how they will improve the experience in the years to come. Of course, those beyond the 1 hour delivery areas are just waiting for our packages to arrive. And some of us are just letting them take their time so that we can further our frugality just a little bit more with the digital credits we are earning because we are willing to wait. Safe to say that next week should be an interesting UPS experience.

Firearms Friday: ‘Tis The Season For Deals

This time of year it seems that everything is on sale. While some deals are better than others, you are pretty much guaranteed to receive some kind of discount on whatever you order. And these sales are not just limited to the national retail chains or products with general consumer appeal, there are even deals to be had for those of us that enjoy the shooting sports. Having written about this before, in one form or another, you can basically consider this as the annual lock and load post.

As many of you have experienced, especially over the last few years, some retailers have better deals than others. While I won’t call out any websites or stores, we all know which ones to avoid. However, there are always great prices on a variety of items with some being sent to email subscribers, Facebook followers, and others exclusive to club members or existing customers. There are also great sites such as Slickguns that make it easy to find the prices that are just too low to pass up. Keep in mind that these sites usually don’t include local gun shop deals.

Over the past couple of months there have been a number of deals that caught my attention with the majority of them being discovered first in my email. Here are a few examples of the tempting products with retailer, item, and sale price included for reference:

• Palmetto State Armory (Daily Deal) - 7.62 x 39 Complete 7.5” Upper (with BCG and Charging Handle); $269.99

• Sportsman’s Guide (with Double Discount coupon) - S.W.T 30 Round AR15 Magazines: $5.59 - 30 Round Beretta 92 Magazines: $11.99

• Delta Team Tactical (Black Friday / Cyber Monday) - Crosshill Tech / Davidson Defense Right Side Charging AR15 Upper Receiver (with BCG): $239.99

• Damage Industries (50% off sale) - AR15 Short Barrel Muzzle Break and Sleeve: $34.95

• Amazon (Flash Sale) - Stack-On PDS 500 Drawer Safe: $31.99

Basically, anyone who is looking to build an AR has had a heck of a time and saved a lot of money recently. Some of these are more recent than others but not all of them were Black Friday / Cyber Monday prices and that is the most important point that I can make in this post. Sometimes the best prices are not during the holidays, they can really happen at any time. The key to finding a good deal is waiting (and getting to know your local shop owner) but sometimes, especially recently, the deals seem to just happen and if you’re paying attention, and didn’t spent too much somewhere else, you can take advantage of them.

Holiday Shopping

Because I haven’t had enough to do lately, I have also been looking around and taking care of some holiday shopping. In addition to the “Black Friday” and “Lightening Deals” that are found all over now, there have also been some moments over the past couple of months when better deals were found. And some of those discounts didn’t even require haggling like at Raymour and Flanigan. At this point, because we started so early, we are basically done our holiday shopping. We have either already ordered or picked up gifts or we know exactly what we are getting for some people.

Of course, that has only been half of the purchasing equation lately as many of our orders haven’t been for others but rather for things that we need around the house. Furniture obviously being the biggest of these expenses which would have cause a coronary had we not known the total beforehand and certain death had we not negotiated a decent discount. Most of the other exciting things have been replacements for what was obviously worn out and we had been putting off purchasing until now.

While there is a little more of a sense of immediacy in these orders, especially for our kitchen, I was still able to wait on a number of items and get really lucky on others. Most of the effort was actually in scanning through the Amazon “lightening deals” while keeping a slightly open mind as to brand and style. We managed to get a lot of the things we need for a significantly lower price than we were expecting to pay and, in most instances, the quality of the product was much better too.

With all of this said, there is a word of warning that I would like to share with you. While most of you are aware of this fact, the reality is that Black Friday and Cyber Monday aren’t always the best days to find deals. I spoke with one retailer who specifically said that those days might be the worst times of year to find deals as they already know people are going out to shop so they specifically offer a smaller discount compared to other holidays throughout the year (President’s Day was mentioned as an example). My response to this and my advice is simple… keep shopping around, track the prices of what you are looking to buy, and never be afraid to either price match with another retailer or haggle them down beyond the sale price.

We are all watching our pennies and, like taxes, why pay more than you absolutely have to… a good rule of thumb is to never accept a discount less than 40% during Black Friday sales. This is the generally accepted bar for a good deal. If you take your time, shop around, get to know some retailers and salespeople, and sometimes price match, you can get the best deal no matter what time of year no matter what you are buying. It really is that simple.

Friends With Benefits

When trying to keep a budget and cut costs there is a small group of friends that are always there to help me out… membership cards and coupon. Whether its groceries or office supplies, oil changes or admission fees, I am always looking for ways to reduce the price of items and services. Sometimes I am able to save a little, sometimes I save a lot, and occasionally I can either get something for free or make money purchasing it.

No, I am not one of those extreme coupon people on TLC although I do get a kick out of watch that show. I simply take about 20 minutes each week and go through the circulars, mailings, and emails that I get, clip or copy them, and put them in an envelope. That’s it. It doesn’t take much effort at all and that basic process, combined with the free membership cards, usually averages about a thirty percent savings at the super market every week.

Over the course of the year, with regard to total dollars, that is the most significant chunk of my savings. However, there are other areas where I can save a significant amount at a much higher percentage. The most common of which are office supplies. Thanks to Staples, I am able to save anywhere between 50-75% on anything ranging from printers to paper to bottled water. This is also the place where they have paid me to buy supplies.

Again, this is very simple and requires minimal effort. What usually happens is that they will promote a 100% rebate offer for a product (most recently it happened to be 4x6 photo paper). So, if you are willing to wait a month for reimbursement they will essentially give you the product for free and credit your rewards account for the purchase. But you can take it a step further. By utilizing a coupon that takes a percentage off your total purchase (rebate items are not sale items so they are not exempt) you can essentially get a rebate back for more than you paid for the product.

Of course, as I have previously written about, sometimes I come across free items and free contests. If it’s free, and I don’t have to set aside time to do it, I am definitely interested. No time, money, or effort is a great, and rare, combination.

The other side to this cost saving equation is where some effort is definitely required. Usually, this is when you are looking for a specific item or brand and you have to shop around to find the best price. There is a simple way to ensure success: know the price match policies. You can look around and think you found the best price but, sometimes, you may forget to check a certain store or maybe that item goes on sale the following week. It’s a great safety net that can put money back into your pocket.

One last thing to remember is that while the savings on any given day or on any particular item may not seem like much it really adds up. Keep track, a rough estimate is fine, on how much money is left in your pocket by taking the time to pay attention to prices and using the system to your advantage. You would be surprised how quickly the dollars add up by simply investing a little effort and even less time. Or think about it this way… how much are you saving during an average week? How much time are you putting into this? With those two figures in hand, what is the hourly rate you are getting paid?

Let me, and all who happen to read this, know of your experiences. How do you save money? Where do you find the best deals? What is the best deal you have ever gotten on an item?