Another Alarming Evening

View of the cluster from outside.

It was a busy weekend for the two of us as we both needed to just get out of the apartment and do something. We spent all day on Saturday driving around enjoying some new scenery, running errands, and trying to stay warm. It was a slower pace than usual but we still got a number of things done. Today was much of the same for the first part of the day until we got to the point that we just needed to close the door, make some dinner, and try to catch up on all the emails and projects that filled our computers.

While the plan was simple it was not one that we were able to stick with as not long after finishing dinner the fire alarm began screeching throughout the building. Unfortunately, this was not a surprise at it had been nearly a month since the last time we were forced to grab out coats and sit on the bench outside. After spending about 10 minutes trying to get our son to calm down a bit and once the fire department turned off the alarm, I wandered into the lobby to try and listen in for an update (even though I pretty much knew what had happened). Unable to hear anything but with the all clear from the fire chief, we headed back to our apartment to try and resume our routine.

Just as we had begun recovering from the evening detour and had resumed our plans for the night, that same familiar sound pierced the apartment walls. At this point I knew for certain that the same faulty sensor on the 4^th floor was not fixed and causing the interruption to the evening. However, even with the false alarm, we repeated the steps from an hour prior, grabbed our coats, and made our way out the door… again.

Moments later, my wife and I were sitting on the bench trying to calm down the baby as we watched the same fire crew pull in (with their lights off this time) and go through the same routine that they had just completed a half our ago. Granted, they were much grumpier this time as they too knew what the problem was. So, we waited another 30 minutes, watching the commotion as the President of the Board finally came down to the lobby (she was nowhere to be found when the alarm went off the first time) and began pointing her finger at the fire chief. I give the Union fire department credit as they remained calm despite the frustration of the situation. 

As the trucks once again began packing things up, I ventured into the lobby where I finally heard the confirmation as to the cause of the evening disturbances. With the lobby now clearing and the trucks pulling away, I decided to ask a few questions regarding the situation and what is going to be done moving forward to prevent another reoccurrence (especially since the fire department already stated that they will not respond to another false alarm without levying a heavy fine). Simply and polite questions where quickly responded to by the President with condescending venom.

I can’t say I was surprised by this reaction as I was not there to kiss her ring so she wanted nothing to do with me and because she didn’t think of those questions or options then they must be wrong. So, we exchanged a few words and I left the lobby simply confirming a common opinion about her which I will not elaborate upon at this juncture but you can figure it out. This is just another example of why things aren’t managed properly in the building, why the residential door keeps revolving, and the reason that small issues have become big expensive problems. I’m just glad it wasn’t another leak or we would still be dealing with it this morning.

Stop The Timer!

Last week my wife and I had some time off for Rosh Hashanah and while I would have preferred to spend the day in reflection of the previous year and planning for the upcoming changes there were other things that had to be done. It is just one of those times that we had to take advantage of the time that we had and make sure that certain things got done. It had already been too long and we weren’t left with any other option. Finally, we were going to have access to our entire apartment as, after two and a half months, the work to ‘fix’ the leak was done. Albeit a halfhearted budget cut remedy, it was done.

In the middle of the afternoon, one of the guys from the building came over with the carpet cleaner, filled the reservoir with tap water and dish soap (the building refuses to pay for carpet cleaner) and proceeded to take his time going over the 6x6 area in the corner of our living room. In the past the building had brought in professional cleaners when there was a leak in the office but things have obviously changed. This time it took half a dozen letters to management, countless stops at the front desk, two work from home days, a day off, and more patience than I thought I had to make sure that the work was complete but it was finally done.

This process pretty much epitomizes the drastic changes that have occurred since my wife and I first moved into the building in late 2011. Nearly half of the apartments in the building have been bought and sold, the board has been completely overhauled, management has been outsourced, and only a handful of staff remains from the time our first lease began. One positive is that the only thing that hasn’t changed is our rent.

While the apartment has served its purpose, things have changed so drastically that it no longer fits our needs. This would be the case even if nothing had changed and the ‘luxury’ tag that people like to plaster onto the building actually meant something. And while things are holding together at the moment I am constantly thinking and worrying about that which is on the other side of the ceiling tiles and behind the surface of the walls. Having lived in, worked for, and knowing the guys still dealing with the various issues on a daily basis, I know what condition the building is in and it leaves me very uncomfortable. But, right now, I am happy that the work is ‘done’ and that we finally have access to our entire apartment!

The Extras Are What Get You…

As you know, my days are full of work and other activities which translates to more work. With this schedule occupying most days of the week, sometimes the smallest addition can throw the entire calendar off kilter. What’s worse is when other things are put on my schedule that require me to either work from home or take the day off.

Lately, as you have read, much of this has been caused by issues in the apartment and the attempted wrangling of management and maintenance. While I am not the one that has had to actually fix the problem it has been a constant time suck over the past two and a half weeks with 5 minutes here and 20 minutes there. This of course is on top of the fact that it has put my wife and me in less than pleasant moods.

While it may seem like an odd time of year, taxes are also messing with the little time I have to relax as I have to submit local, state, and federal tax forms all stemming from the work that I do at the lodge. Keep in mind that the forms are not by choice but rather the quarterly schedule is required by each. Can’t wait until the end of the year when there is an additional stack of forms that needs to be filled out. Yay!

However, next week will be the biggest waste of time for the year as I must report for jury duty. Yes, I am most likely have to burn one of my vacation days driving to the court house in Norristown and sit in a room until they realize that they really don’t want me on a jury. This is after burning a little pocket of productive time filling out the questionnaire online this week.

Of course, the last gripe may be moot as I was honest in my responses on said questionnaire and unless their objective is to specifically waste my time and their own I should be dismissed rather quickly and that is if I have to show up at all. I really don’t want to burn a vacation day for this crap! But, for now, next week has a big steaming pile filling up my Thursday and all I can hope for is that the apartment will be done by then so that I am not returning to a three week cluster. One can only hope.

Yesterday Was A Bit Of A Mixed Bag

Doesn't look like much but this was after only 15 minutes
under a leak that had been 'fixed'.

Yesterday, I had to share the good news because the rest of the day was nothing short of a huge mess. Having taken a work from home day, I expected some progress to be made with regard to the leak in our apartment. Following a ‘discussion’ with management (yes, I actually was able to speak with the woman who was, until that point, merely theoretical), a plumber was called in lieu of maintenance who had called out for the day (no sure if it was because of a legitimate reason or just BS). Nothing was found but by the time that the night had overtaken the light, the problem remained.

Of course, we can’t just have one issue at a time as lodge duties beckoned in the evening and parking problems persisted (no progress on the electrical or parking lot issues at all as a poorly conceived plan has halted progress for at least two days). With the lodge items prioritized and the parking/electrical completely out of control, it was time to sit down during the relatively quiet evening and write another letter to management. So, once again, I share with you my correspondence which pretty much summarizes the entirety of the dripping experience.

Dear Building Manager,

I am writing to make you aware of the ongoing situation. While the plumber today did not find anything and the drip seemed to be slowing this afternoon, it has returned during the nighttime hours. This seems to be the ongoing pattern; slow in the middle of the day and constant at night. This is the pattern that has been in place since we reported the leak nearly a week ago (Wednesday, July 16^th).

To better visualize the problem I placed a piece of construction paper on the Tupperware container positioned under the drip at 9:00 pm and now, at 9:15 pm, you can see clearly in the picture (included with this letter) that this is not just an occasional small drip. The construction paper will be left in place so that the next time the issue is addressed it can be seen in person.

I would appreciate an update as soon as one can be ascertained. Preferably something different than ‘we have to let it dry’ which we have been told time and again since this issue was first reported. Obviously, we are well past the ‘couple of day’ drying time at this point.

As always, if you have any questions please feel free to call or email using the information above.

Regards,

Sean

So now, in the middle of the following day, I have approximately no update to share. With nearly a dozen visits to our apartment there is still work to be done and, no surprise, my patience is wearing out. While I will keep pushing these people to get things done this will be the last post of this kind as I have many other things that I want and need to put my energy into and record for the future. Don’t get me wrong, I may still approach the subject in a future post but not like I have been this past week. Time to step back and think about the good things, the future, and the many ways that life has changed. I will be returning to the positive I just can’t guarantee when or for how long but it will happen as there are too many thing going on that just deserve a good gripe.

Rocking The Boat In Crap Creek

I'm pretty sure that is not dirt that he is shoveling.

Well, another day and another cluster at our apartment building. Saturday was a wasted day as maintenance was in our apartment three times attempting to fix the leak leaving us behind on our errands and too tired to do much more on Sunday. After those unsuccessful attempts they agreed that a plumber needed to be brought in to address the problem… that was the plan until today when we were informed that they had entered our apartment without our permission to attempt to ‘fix’ the problem again. I am not sure as to whether they lied or management wouldn't approve the request; either way it is a huge load of crap. By the way, still no word from management about the situation nor an apology for previously ignoring my communications regarding our refrigerator.

On top of that mountain of crap we found out on Friday (luckily I read the notices posted in the mail room) that work will be done to repair the connection to the power grid beginning on Monday morning at 7:00 am. While the repair is necessary it should have never been required as the line was severed in the fall when they dug up the parking lot and lowered the new boiler into place. It wasn’t until a recent two day power outage that this became a priority. So what does this mean? Per the posted notice, residents that normally park in the garage under the building now have to park in the lot which is already at capacity. Translation: no parking spots available.

While we have rarely requested any maintenance work in the two and a half years since we moved in and we have not caused a stir in the building regarding little things that have come up here and there, this situation has put us over the edge. We are done with this building and we are done with playing nice and letting the little things go. So much so that I sent a letter to the management office and copied the president of the board. One of those correspondences when you summarize many of the issues that you have been letting go, the bag of crap if you will, all stemming from the most recent turd left at your door. Now, I post it here for all of you to enjoy (I removed the building name and all proper names).   

Dear Building Management,

On Friday evening I took note of the notice posted in the mail room regarding the repair work that will begin on Monday morning. While not required under House Rule 18, my wife and I would have appreciated a note placed in our door or in our box which was previously done as a courtesy prior to all major projects. This has previously been an effective means to keep us informed as we do not regularly enter and exit the building through the main lobby.

As I write this on Sunday afternoon all of the parking spaces in the lot are occupied. As I expect this to be the situation when I return home from the office tomorrow I am writing to inform you that if I, or my wife, are required to park in the shopping center across the street we will be holding the building personally liable for any damage, theft, or towing that may occur. Additionally, it is my hope that the building has received written permission from the shopping center to allow residents overnight (it remains unclear as to whether this has been received). Simply put, the parking arrangements outlined in the notice are unacceptable. Parking across the street will not work.

With regard to parking, there has been numerous issues that we have taken note of over the years and we have gone without bringing this to the attention of management or the board, until now. While most “contractors, workmen, and service persons” abide by House Rule 9.B.9 there have been numerous occasions when resident parking spaces have been occupied by service vehicles most notably in front of apartments A and B. I have yet to witness and rectification of these instances when they occur. This is in addition to the fact that, when my wife and I first signed our lease, we were given the verbal assurance that the parking spaces along the side of the building were reserved for the aforementioned apartments. While not outlined in the House Rules or our lease, it is disappointing when a verbal agreement is not honored.

There are a few residents that frequently use these spaces, the agreement of which they are certainly unaware, however that is not my concern with these individuals. What concerns me is that there are at least two apartments that park along the side of the building so that they can specifically use the emergency exit from the fire tower to enter and exit the building. In addition to this being detrimental to our own sleep as they discourteously slam the door behind them both late at night and early in the morning, they seem to be in violation of Lower Merion Fire Code (78-12.1, Section 5-2.1.5: “Locks, Latches, Alarms and Release Devices” and 78-26: Sections C.7 and D both pertaining to high-rise buildings).

Furthermore, additional consideration needs to be made regarding parking during large gatherings as we find ourselves in a similar situation that we are in now. This parking situation needs to be resolved (even three extra spaces like the ones occupied by the immobile vehicles near the dumpsters might offer some additional logistical leeway). There are more and more cars parking in the lot that are without a proper permit. For all visitors, parking tags or passes should be issued as well. As residents, it is our responsibility to have our permits displayed on our vehicle. All residents and employees should be issued permits, all others found in the parking lot that do not have a resident or employee permit, visitor pass, or are service personnel in the building should be towed!

Lastly, I would like to express my displeasure regarding the limited communication from the Management Office. When I recently attempted to contact management directly regarding an issue with our refrigerator I never received any communication back. I attempted to reach out through numerous means of communication (phone message, verbally through the front desk, and a note left at the front desk) as a courtesy before calling to have the service done but did not receive a single correspondence in return. While I don’t expect an immediate response, no response is simply unacceptable.

If you have any questions regarding the content above please feel free to contact me via phone or email. Thank you for your time and consideration.

Regards,

Sean

I am generally an easy going person. True I can let my passionate opinions shine now and again but, overall, I maintain a pretty even disposition. This stockpile of issues has recently ruined that for me and that fact alone has pissed me off. I guess we are just going to have to see how this thing plays out. All I know is that I am not going to just sit in my paddle less boat as the crap level in the creek continues to rise.

Just Above Our Heads

I knew that yesterday was going to be a long day and a late night at the office. I could tell by the times reserved on my calendar and the work that needed to be done that I wouldn’t be getting home at the usual time. With this fact in the back of my mind, the day was already beginning to drag as midafternoon came around to smack me in the face. In a series of texts from my wife, it was made very clear that the refrigerator was not the biggest maintenance problem in the apartment. When my wife got home she noticed the same subtle noise that we heard last summer in the office… dripping.

Off in the corner of the living room, the saturated ceiling tile was now bathing our bookcases in a stale staccato of water coming from one of the many possible sources in the maze of pipes hidden by the flimsy barrier above. After notifying the front desk, maintenance was in the apartment to assess the mess created by one of their many predecessors. Essentially, what happened was that the many cans of spray foam encapsulating the pipe had given way and the bucket semi permanently secured below this quality piece of craftsmanship was overflowing into our living room.

A couple hours later nearly all the foam had been chipped away and the totality of the failed fix was revealed. While I am not certain as to the exact nature of the issue, it was very clear that cutting corners was made a priority in the past and we should, hopefully, have a proper remedy to the problem. But that is going to have to wait as the area needs to dry, parts need to be purchased, and our patience needs to be tested further. Fortunately, while they were in the apartment, they called a service company to come out and fix the fridge… a problem that was consciously being ignored by the new management company, Camco, for nearly two weeks. After phone, verbal, and written messages there is no doubt in my mind that we were ignored. At the opposite end of the service spectrum, as soon as maintenance found out that the issue wasn't resolved, they took care of it right away.

So now, as we wait for the leak to be fixed (not just a finger in the dike), we are left assessing what needs to be cleaned, what needs to be thrown away, and whether or not we want to keep the furniture in the same places knowing what problems keep surfacing just above our heads. More work that I really don’t have the time or energy to deal with at the end of the day. Needless to say, we will definitely be resuming our apartment search in the new year as the problems and inconveniences are beginning to outweigh the rent at this point.   

Errands, A Dead Fridge, And Meeting The Police!

Our plans for the 4^th of July consisted of approximately nothing. We had a few errands that we had been putting off but other than that we were going to sleep in, relax, and enjoy the rare weekday together without the worries of work and school constantly splitting our attention. Well, we definitely slept in (at least I did), we had a few relaxing moments, and then we headed out the door to pick up a few things. Nothing exciting, just some clothes and groceries and the day was actually going pretty well as we found  just about everything we needed in one stop rather than two giving us some more time to not run errands.

About four hours passed and we were starting to figure out what we wanted for a late dinner when the day took a turn in an unfavorable direction. As my wife was sitting down with a bowl of cereal and I was rummaging around on the top shelf, I noticed an inordinate amount of heat radiating from the sides of the refrigerator. Just as I noticed the lack of cold air, my wife got my attention saying that the new milk tasted sour. Well, crap, I guess the holiday isn’t going to end as smoothly as it began.

So, it was time to repack the groceries and take them to my parents’ house so everything wouldn’t be wasted. With my parents in Pittsburgh for the weekend, it was going to be a very quick trip to unload, put away, and get back to the apartment. However, what would have been an uneventful stop just a few months ago was a bit more complicated this time around. With the roads clear and the fireworks lighting up the newly dark sky in the distance, I was calling and texting trying to figure out the new security code needed to get into the house. Additionally, when we arrived, the key in my pocket that was supposed to work didn’t and I had to scramble to find the spare (which also didn’t work in the right lock).

With all the searching and fumbling around with the locks the alarm was blaring by the time I got in the house and I knew that we would soon be having a couple of visitors. The alarm had long since been turned off and I just finished putting the food away when I saw the bright beams of two flashlights making their way to the back door. It was time to have a brief conversation with the Radnor Police Department. After explaining the situation, showing them my driver’s license, and chatting for a bit we all left the house and drove up the street.

And now we are left with trying to get the fridge repaired (always an interesting conversation with the management and maintenance) and finding the time to be there when the service needs to be done. That is a whole different conversation, issue, and blog post altogether. But, for now, we got everything done and we managed to get back to the apartment before the throngs of people flooded onto the streets. I was just glad that we still had two more days left in the weekend!

Presenting Members With Alternatives

Time and again I read about proponents making grandiose claims about alternative medicine whether it is a miracle pill/supplement, a bracelet that can cure you from pain, or a drastic diet that can turn you into an Adonis. Every time I find myself changing the channel, turning the page, or leaving the room. But there are other times when I sit back, listen, and once they are done preaching I ask them a very simple question. I never ask anything tricky or that is an attempt to catch them in a trap. Every time I have done this my question has been either dismissed or I am given a general that their snake oil can cure anything.

Given my past experiences, I went into yesterday’s Rotary meeting with some underlying consternation but, to be fair, I sat back and I listened. Our guest speaker’s background was so diversified that I couldn’t help but give her my attention and see what her view is on her chosen profession. It was also in the best interest of the club that I remain neutral as I was acting President yesterday and I didn’t want to interfere or have a negative impact on the club.

After opening the meeting in both the traditional and in our own unique manner, I was honored to be a part of a long overdue occasion… the official welcoming of a new member. I recall that day fondly and, I can now say, it is just as special when you are the one welcoming someone in to the club. With all the Rotary business taken care of for the day, we moved on to having a lively lunch before welcoming our guest speaker to the podium.

Dr. Joanna Carmichael is the Founder & CEO of the Kalyana Centre (formerly The Center for Oneness) in Narberth, Pennsylvania. Her background includes 26 years in the nursing field (including psychiatric nursing) along with over 20 years of clinical experience in the pharmaceutical research industry. During that time she committed herself to simultaneous studies in Holistic Health, Metaphysics, Divinity, Yoga, and Ayurveda resulting in two doctoral degrees which has given her a well-rounded perspective on health and healing and its intimate relationship to spirituality.

Her desire to create a place of beauty, healing and transformation where people can come to experience a variety of modalities in Alternative Medicine resulted from an intention that began when she left the pharmaceutical industry permanently in 2008 and opened the centre in September 2009. “Starting this Centre has been a dream come true,” said Carmichael. “My intention to do this at a time where we need healing on all levels became manifest… I had the vision and now the vision has me.” It is here where she educates people with regard to meditation, yoga, and ayurveda to help people primarily with the one thing that plagues us all… stress.

Carmichael’s belief in the interconnectedness between physiology, psychology and spirituality and the need for conventional as well as complementary modalities provides a vast array of choices by which the individual can begin their journey into healing. Her background in both the hard sciences and in alternative medicine is a combination that allows for a much more holistic approach to the problems of individuals. Being able to seamlessly combine the two is something that few have been able to accomplish and understanding the limitations of both is a powerful tool to apply to the care of her clients.

Also of note is that this is not just all business and profit for Carmichael. This is a deeply help passion and something that she offers, in part, as a service to the community through a free community meditation program which she offers every Monday and Wednesday (Thursday with another practitioner) from 6:00 – 6:30 pm at the Centre. During these open sessions, attendees are invited to decompress from the day's activities and connect with like-minded people for a half hour of meditation with the overall objective being that “through meditation we are also tapping into the wisdom of our soul, where we can experience the field of infinite potential, creativity, health and wisdom.”

It is because of people like Dr. Carmichael that I do my best to keep an open mind and listen to the perspectives that may be radically different from my own. Sometimes my views don’t change while other time, such as yesterday, I am willing to accept the merits of some alternatives. This also demonstrates the importance of Rotary in exposing people to ideas, professions, and individuals that they wouldn’t normally come across during the normal course of their day.

What have been some of topics covered during a Rotary meeting that you wouldn’t have otherwise been exposed to? Who have been some of the more memorable speakers? Has your overall perspective been changed through Rotary? Please note that all these questions can apply to other clubs, fraternities, organizations, etc. Feel free to answer based on your personal involvement in any of the above not just Rotary.

Not Your Usual Quote of the Week Blog

The quote for this week is not from some famous author nor is it bullshit spewed from the mouth of a politician, it is not of a movie star’s flub or a news anchor’s Freudian slip, it is not from Torah or some tormented poet, it is not from a TV show or western philosopher commonly misquoted by half thinking college students. This quote is nothing special; it is a very simple question that was posed to me by one of the building board members at the Memorial Day party on Monday -  

“Have you ever thought about taking (property) management classes?”

This is a topic that many residents and other board members have skirted around during our occasional conversations but it had never been put so bluntly and I was taken back for a second. Thankfully the food arrived before I could respond and I was off to help set up the tables. I have put off thinking about this question until now. Let’s see where the free flow of thought takes this one…

Honestly, this is something that has never crossed my mind mainly because there is no way that we could afford such a luxury at this point. Having worked at the building since September, I really enjoy talking to residents and helping out in any way I can… there is a great sense of pride I take in my job by making sure all of the major things are taken care of while, as the same time, making sure the little things are executed correctly. Sometimes it’s as easy as walking to the elevator as they get off and offering to put their mail in the mailbox while other times it is answering the phone every morning and letting one of our more senior residents know what day it is. But what has gotten the most positive reception is simply paying attention when someone gets on the elevator, standing up when they get to the lobby, and saying good morning (even if they don’t say anything back).

Wow, tough job isn’t it. Sad to say, you would be surprised by how many people I have seen come and go during my brief time but the people that get it are the ones that will always have a job.

This is the basic foundation of the hospitality industry and customer service in general. It is not about getting the job done, it’s about how you get it done and the little things you do along the way that make it as pleasant and enjoyable experience as possible for the customer or in this case the resident. It is the job of management to make sure that this is the focus of the staff. Of course, there are many other things that need to be addressed on a daily basis and sometimes the basics are put to the side but so long as they return to the fundamentals and ensure that the focus remains on exceptional hospitality with business and logistics being the supporting factors of that ultimate end.

So I guess that this post is my consideration of that question. Maybe management classes would be a good fit. After all, my background is in public and client relations so it seems to be a natural progression if the right opportunity presents itself. At this point I can't rule anything out. I have to be open to the opportunities that come my way. Let's see what happens.