Thursday, July 17, 2014

Just Above Our Heads


I knew that yesterday was going to be a long day and a late night at the office. I could tell by the times reserved on my calendar and the work that needed to be done that I wouldn’t be getting home at the usual time. With this fact in the back of my mind, the day was already beginning to drag as midafternoon came around to smack me in the face. In a series of texts from my wife, it was made very clear that the refrigerator was not the biggest maintenance problem in the apartment. When my wife got home she noticed the same subtle noise that we heard last summer in the office… dripping.

Off in the corner of the living room, the saturated ceiling tile was now bathing our bookcases in a stale staccato of water coming from one of the many possible sources in the maze of pipes hidden by the flimsy barrier above. After notifying the front desk, maintenance was in the apartment to assess the mess created by one of their many predecessors. Essentially, what happened was that the many cans of spray foam encapsulating the pipe had given way and the bucket semi permanently secured below this quality piece of craftsmanship was overflowing into our living room.

A couple hours later nearly all the foam had been chipped away and the totality of the failed fix was revealed. While I am not certain as to the exact nature of the issue, it was very clear that cutting corners was made a priority in the past and we should, hopefully, have a proper remedy to the problem. But that is going to have to wait as the area needs to dry, parts need to be purchased, and our patience needs to be tested further. Fortunately, while they were in the apartment, they called a service company to come out and fix the fridge… a problem that was consciously being ignored by the new management company, Camco, for nearly two weeks. After phone, verbal, and written messages there is no doubt in my mind that we were ignored. At the opposite end of the service spectrum, as soon as maintenance found out that the issue wasn't resolved, they took care of it right away.

So now, as we wait for the leak to be fixed (not just a finger in the dike), we are left assessing what needs to be cleaned, what needs to be thrown away, and whether or not we want to keep the furniture in the same places knowing what problems keep surfacing just above our heads. More work that I really don’t have the time or energy to deal with at the end of the day. Needless to say, we will definitely be resuming our apartment search in the new year as the problems and inconveniences are beginning to outweigh the rent at this point.