Monday, July 21, 2014

Rocking The Boat In Crap Creek

I'm pretty sure that is not dirt that he is shoveling.
Well, another day and another cluster at our apartment building. Saturday was a wasted day as maintenance was in our apartment three times attempting to fix the leak leaving us behind on our errands and too tired to do much more on Sunday. After those unsuccessful attempts they agreed that a plumber needed to be brought in to address the problem… that was the plan until today when we were informed that they had entered our apartment without our permission to attempt to ‘fix’ the problem again. I am not sure as to whether they lied or management wouldn't approve the request; either way it is a huge load of crap. By the way, still no word from management about the situation nor an apology for previously ignoring my communications regarding our refrigerator.

On top of that mountain of crap we found out on Friday (luckily I read the notices posted in the mail room) that work will be done to repair the connection to the power grid beginning on Monday morning at 7:00 am. While the repair is necessary it should have never been required as the line was severed in the fall when they dug up the parking lot and lowered the new boiler into place. It wasn’t until a recent two day power outage that this became a priority. So what does this mean? Per the posted notice, residents that normally park in the garage under the building now have to park in the lot which is already at capacity. Translation: no parking spots available.

While we have rarely requested any maintenance work in the two and a half years since we moved in and we have not caused a stir in the building regarding little things that have come up here and there, this situation has put us over the edge. We are done with this building and we are done with playing nice and letting the little things go. So much so that I sent a letter to the management office and copied the president of the board. One of those correspondences when you summarize many of the issues that you have been letting go, the bag of crap if you will, all stemming from the most recent turd left at your door. Now, I post it here for all of you to enjoy (I removed the building name and all proper names).   

Dear Building Management,

On Friday evening I took note of the notice posted in the mail room regarding the repair work that will begin on Monday morning. While not required under House Rule 18, my wife and I would have appreciated a note placed in our door or in our box which was previously done as a courtesy prior to all major projects. This has previously been an effective means to keep us informed as we do not regularly enter and exit the building through the main lobby.

As I write this on Sunday afternoon all of the parking spaces in the lot are occupied. As I expect this to be the situation when I return home from the office tomorrow I am writing to inform you that if I, or my wife, are required to park in the shopping center across the street we will be holding the building personally liable for any damage, theft, or towing that may occur. Additionally, it is my hope that the building has received written permission from the shopping center to allow residents overnight (it remains unclear as to whether this has been received). Simply put, the parking arrangements outlined in the notice are unacceptable. Parking across the street will not work.

With regard to parking, there has been numerous issues that we have taken note of over the years and we have gone without bringing this to the attention of management or the board, until now. While most “contractors, workmen, and service persons” abide by House Rule 9.B.9 there have been numerous occasions when resident parking spaces have been occupied by service vehicles most notably in front of apartments A and B. I have yet to witness and rectification of these instances when they occur. This is in addition to the fact that, when my wife and I first signed our lease, we were given the verbal assurance that the parking spaces along the side of the building were reserved for the aforementioned apartments. While not outlined in the House Rules or our lease, it is disappointing when a verbal agreement is not honored.

There are a few residents that frequently use these spaces, the agreement of which they are certainly unaware, however that is not my concern with these individuals. What concerns me is that there are at least two apartments that park along the side of the building so that they can specifically use the emergency exit from the fire tower to enter and exit the building. In addition to this being detrimental to our own sleep as they discourteously slam the door behind them both late at night and early in the morning, they seem to be in violation of Lower Merion Fire Code (78-12.1, Section 5-2.1.5: “Locks, Latches, Alarms and Release Devices” and 78-26: Sections C.7 and D both pertaining to high-rise buildings).

Furthermore, additional consideration needs to be made regarding parking during large gatherings as we find ourselves in a similar situation that we are in now. This parking situation needs to be resolved (even three extra spaces like the ones occupied by the immobile vehicles near the dumpsters might offer some additional logistical leeway). There are more and more cars parking in the lot that are without a proper permit. For all visitors, parking tags or passes should be issued as well. As residents, it is our responsibility to have our permits displayed on our vehicle. All residents and employees should be issued permits, all others found in the parking lot that do not have a resident or employee permit, visitor pass, or are service personnel in the building should be towed!

Lastly, I would like to express my displeasure regarding the limited communication from the Management Office. When I recently attempted to contact management directly regarding an issue with our refrigerator I never received any communication back. I attempted to reach out through numerous means of communication (phone message, verbally through the front desk, and a note left at the front desk) as a courtesy before calling to have the service done but did not receive a single correspondence in return. While I don’t expect an immediate response, no response is simply unacceptable.

If you have any questions regarding the content above please feel free to contact me via phone or email. Thank you for your time and consideration.

Regards,

Sean

I am generally an easy going person. True I can let my passionate opinions shine now and again but, overall, I maintain a pretty even disposition. This stockpile of issues has recently ruined that for me and that fact alone has pissed me off. I guess we are just going to have to see how this thing plays out. All I know is that I am not going to just sit in my paddle less boat as the crap level in the creek continues to rise.