Mortgage Monday: Where’s The Warranty?

Over the course of the past several months since we purchased our home, there have been a few things here and there that we have found that need replacing. Nothing major at this point but all items that we are trying to address in as timely a manner as we can manage at this point. Of course, there is also a process that we must follow when assessing each of these minor issues the first step is to assess our home warranty to see if any of these items are covered. This, as should be a surprise to no one, involves scanning a lot of fine print and numerous phone calls to clarify the coverage of some items.

The first issue that we encountered shortly after moving in was the self-destruction of our garage door… no one told us it was made by Mission Impossible Brands. It was a simple matter of a single bolt coming loose but it was enough to grenade the door. And, of course, it is something not covered under the warranty. So it remains one of the small but annoying items on our list of things that we need to address in the coming months.

It is the little things such as this that just seem to add up and it is never a small item that is included in the fine print of the home warranty. The wording is almost clairvoyant in the way is side steps many of the minor issues that we have encountered. While nothing is of great significance and would be considered an annoyance more than anything, they all add up as more and more small items turns into a rather large list.

And, right now, we are only in the very beginning of this process. As many of you know, all of the little quirks and minor repairs usually pop up within the first year… we are only half way there. I can see a few things that may be problematic in the coming months and have already started checking for warranty coverage. Our luck could turn in this regard but we won’t really know until we try to use it. However, we can’t lose sight of the simple fact that this remains a solid house.

There are many issues that I have heard about from others that are nowhere to be found in our home. Again, the ‘issues’ that we have encountered are very minor and it shouldn’t be an issue making these small adjustments, changes, and repairs. As was written about before, the optional list is something completely different. But, so far, things are good and we will make the necessary modifications… one project at a time.

A Good Ending To 2015

Things were a little hectic at the office in December. It is usually a busy month but this year it seemed to be more jam packed than usual. There were also a few pleasant surprises scattered across the weeks that had me wanting for the month not to come to an end. And all of this really started months before in our planning process.

At the beginning of the year, we put together general outlines for the public relations and media activity for each of our clients. While nothing ever goes exactly to plan, we have a good handle on where the high and low points are going to be during the year. What this means for us is basically we are able to adjust our focus slightly from month to month depending upon whether more research, input, writing, or media outreach needs to take place. Well, December is not a time to be prepping, the final month of the year is one of action.

The conversations that I have with those in the media during this month are the ones that will color the following year and being able to provide them with what they want, within the frame of our pitching efforts, is what can make or break the season. And I make it a point to make everyone happy with the outcome of our outreach. By the end of the month we were able to provide publications with some great interviews and articles and our clients were happy to see themselves included in publications such as CNBC, Yahoo! Finance, The Chicago Sun Times, The Arizona Republic, USA Today, MSN Money, and Credit.com.

It was a great way to end the year and our clients entered the new year with a pleasant sense of satisfaction. For me, it was nice to be recognized by the clients for not just the work that we did in December but throughout the year with our clients seeing an increase in coverage, year over year, of approximately 40%. Back in the office, it was also the time of year when the owner of the firm recognizes all of us for the hard work and long hours that we put in throughout the previous year… it was time for the annual bonus which is always welcomed and greatly appreciated.

However, with all the great things that happened at the end of the year, it was also time to start thinking about the overarching annual plan for 2016. Not only are we coordinating those hours allocations mentioned above but also setting the goals for the new year. 2015 was great but 2016 is going to be even better and I am already excited to see the results.