Prolonged Work Week

Spring is generally a busy time of year at the office. While the accounts remain steady, there are a variety of events and shows that take place in the Philadelphia area. Friday night was one of those events. While I had managed to stay away from the city earlier in the week, the final event was something that I could not avoid. So with the entire office heading into the city, we all cleared out and got on the road a little early to get together beforehand.

Well, that was the plan and I attempted to carry out that plan but ended up making the long trek through North Philadelphia via route 1 all the way over to the Wynnewood train station where I hoped on the R5 into the city. It is not a very long or complicated story, in fact it has happened a few times before, but I will save that for another post. In the end, I am glad that we all decided to leave a bit early because even with the long delay/detour I was still able to make it to the Comcast Center with a few minutes to spare.

The Philly Tech Week Signature Event is something that we attended last year so we expected the large crowd crammed into the lobby of the office building. While it can be challenging to get from one place to another, the interesting part of the night is stopping by all the booths to see what kinds of companies are there and the different technologies that are being developed. Scattered among the larger companies like Comcast and Microsoft are other, smaller, ventures that really puts the Philly tech scene in perspective.

There were companies present that offered a new way for businesses to track employee expenses, personal DNA testing kits (to test for illnesses), 3D printing companies making portraits of attendees, and brain training glasses designed to increase focus and performance. Of course, this is just a small sampling of the different people with whom I spoke. It was quite the variety and I am interested to see where all of these companies go over the next year.

With the music having gone silent and the bars closed, we all gathered near the door and went our separate ways for the overdue weekend. It was a long night and a long journey home but thankfully there was a lot to think about during that extended commute. If only things had gone so smoothly… but you will have to read more about that tomorrow.

Errands, Sales, And Gift Cards Result In A Retail Hangover

With only one day this past weekend free from commitments, my wife and I spent the entirety of Sunday running errands. Some were overdue and now on a ticking clock, others were the result of the baby shower the day before, and some were just errands of opportunity. By the time we got home in the early evening we were tired and ready for another weekend.

The first trip was to the old apartment to pick up the cable boxes that I had forgotten to put in the car numerous times. I had gotten a call from Comcast last week and I really didn’t want to see another bill from them in the coming weeks. Now that this is done, it shouldn’t take much longer before our previous residence is finally a thing of the past.

From there we drove to Staples where I spent the next hour of my life scanning, formatting, and confirming the order for new lodge dues cards and address stamps. This is why I have been putting off this trip for so long. Of course, while we were there, it took the opportunity to restock on a few essentials (i.e. ink, envelopes, etc.). Between rewards dollars and coupons we did pretty well.

After swinging by my parent’s house and picking up a few baby shower gifts that got lost in the shuffle, we drove back west. On our way to drop off the aforementioned Comcast boxes (they don’t really have many convenient locations), and because I took a slightly longer route, we drove by the local Office Max which, turns out, is closing and was in the midst of clearing out the store. So, with the drop off taken care of, we circled back and slowly walked through the store. Got to love saving nearly 70% on items that you had been looking to pick up when the price was right.

By this point we were starting to slow down but we were only 5 minutes away from Babies R Us and we had both coupons and gift cards in hand (both from the gifts we brought home the night before and some that were in envelopes in the trunk that we had just retrieved). Needless to say, we decided to check a few more items off the registry and cherry pick the clearance racks and shelves. Even with a cart load of baby items, we actually still have some funds left to round things out a little later. Of course, there is still a lot of stuff on the registry too.

After a quick dinner (Bob Evans doesn’t mix well with pregnancy) we finally headed home for the day. While tiring we did manage to get a lot done that won’t muck up a future weekend. With that said, the retail hangover this morning was something that I don’t look forward to experiencing again.

Not In The Job Description

 

Most of the people we work with on a daily basis understand the parameters of our job. However, there are a few people that we come across that really have no idea what it is that we do. Every once in a while I check my email only to find request after request for things do be done that do not fall under my job description nor does it fall under the services that my company provides. This is an all too common (usually from the same people over and over again)... we are seen as he corporate catch all when there is a shift in the in house marketing staff. Usually, when there is a vacuum in the marketing and sometimes sales side, we are for some reason the ones that they turn to.

As is probably clear by some of the things that I have written over the past year, I am not one to shy away from work. Frankly, I enjoy working and I am always looking for something that is a bit of a challenge, something that I may have never worked on before. But those are the things that I do in my free time. When a client is paying us for the work that we do, it is not in anyone’s best interest for us to attempt to complete a project, taking away time from the things that we are paid to do, without assurance that we would do the best job at it.

We know what we are good at and we know what we have much less experience with. This seems to keep getting lost in the communication no matter how clearly or bluntly it is stated. It just goes to show that sometimes communication is only as good as how much someone listens. We are all guilty of not listening and letting assumptions dictate our perceptions. Let me put it a different way…

We have all made calls to customer service for one reason or another. But, let’s be honest, usually it is because we have a complaint. The majority of the time we begin losing a little reality and assign authority or jobs to the person on the other line. We don’t really stop to think if they will be able to rectify the problem. We decide what their job description is without asking what they are able to do.

However, there are times when we call, listen, and have a conversation knowing full well that they may not be able to answer all our question or find a solution on the spot. And you know what… when you don’t make assumptions you might be surprised at the results. Comcast did that last week when I called to clarify my bill. Basically, I just wanted to make sure it wasn’t going to go up any more and, if need be, see if I could lock in the current rate. By the end of the call, after a nice conversation with Deb, I hung up with my bill reduced by about 40%.

So, before you call or email, be ready to listen to the response. Don’t assume the job description of the person on the other end. And even when someone us unable to get the project done, think about where there efforts will be focused and the results that will come from concentrating their efforts on what they are paid to do. When you work toward your strengths, maintaining within the prevue of your job description, your efforts will match the outcome.