Wednesday, August 19, 2015

Shifting And Adjusting

The past week has been rather interesting regarding the phone calls that I have received. It began last week with a call from a trustee regarding one of the utility bills that we recently paid. It was just a matter of double checking that everything was taken care of and, honestly, I appreciate the personal interest that this brother, and many others like him, take in the lodge. They just want to see the lodge continue to grow and return to prominence… they have been and continue to be the gate keepers.

After a brief conversation I told him that I would double check and give the service provider a call just to make sure that everything was good to go. As soon as I hung up I immediately scrolled through my email, found the representative’s number, and gave her a call. As expected, everything was good so I thanked her for her time and got back to my usual work.

About 20 or 30 minutes later I got a call from an unfamiliar yet familiar number. I answered in my usual way and was surprised to hear the same voice on the other end of the line that I had just heard a half hour ago. I guess she really appreciated the call as it turns out that she did a little crunching of the numbers and was calling me back to offer a 40% reduction in our rate. Same exact service from the same company for 40% less… that was a no brainer. I like these kinds of calls.

The other phone call I received was on Monday morning as I was on my way to work (a little later than usual). With our Red Cross blood drive scheduled for October I was wondering when I would be receiving the materials. This call put a little kink in that planning as they are currently experiencing a ‘good problem’ in that there are more people wanting drives that weekend then they have staff. The call was simply to ask us if we could move our drive. I can’t answer that one on the spot so I had to agree to call her back… in the end, the drive is moving from October to December.

Not ideal but sometimes doing the right thing isn’t the most convenient. Actually, for me it works out well in that I will be able to support one of my fellow brothers on the day that the drive was originally scheduled… I was wondering how I could accomplish both that day. So, sometimes things work out for the best even if they aren’t exactly what you were planning to happen. Hopefully, this is the end of the interesting phone calls for a while… actually, never mind, I hope I get more calls about reducing rates. Those are easy calls.