Showing posts with label delays. Show all posts
Showing posts with label delays. Show all posts

Monday, August 1, 2016

Mortgage Monday: We Finally Have Our House Back!

This is how it all started.
When I first reached out to contractors in late June there were two very simple projects in mind, garage doors and an office door. That is all that we planned on doing this time around and all that we thought our budget would permit. The garage door situation was resolved rather quickly and Shank Door did not disappoint in either price or service. However, it was a much more involved process trying to find a contractor for the work inside the house. After all, this is our home and I wanted to make sure that whomever we chose would do the job right.

I first met with a few contractors and was less than impressed with how they were approaching this rather simple project. It wasn’t looking good until I met with Mike Swenson from Swenson Home Solutions. Not only did he listen to what I wanted done but he was also honest with me and let me know what would work best for the space where I wanted my office door. On top of that his estimate was lower than all the others that I received by a few hundred dollars. There really wasn’t a question at that point, this was the right company for the job.

First addition to the project list...
This is when that small project began to morph into something much bigger. What started as a simple French door installation soon transformed into a small first floor renovation. With the prices we were being given, the work that we wanted done was, all of the sudden, possible now rather than later. This is when we decided to replace the carpet and linoleum with hard wood floors (thanks in part to a great price on ¾ inch oak floor from Carpet and Tile Mart in Reading), replace all of the external doors, replace both of the toilets on the first floor, and remove the baseboard heating. The two day project was now expected to take a week and a half.

...and the biggest addition to the project list
(we will work on the walls later).
Well, that was the plan. The office door, besides the floor being slightly out of level, went smoothly but everything else began piling on days to the project. Not only were the carpet and linoleum subfloors different thicknesses but the kitchen floor had a thick layer of leveling compound under it which required over a week of work on hands and knees with a heat gun and scraper. It made the dry rot repairs around all the doors seem like a minor hiccup that only cost us a couple of days. In the end, the week and a half projection ended up being nearly four weeks of work. However, when it came to the bill, what surprised me most was the fact that he stuck to the original estimate and only added a nominal amount for supplies.

We finally got our home back today and we are really happy and impressed with the work that has been done. It was a lot of work and only the first stage of what will be a rather long process to make this home our own but at least we now have an honest contractor that really has our best interests in mind and treats each house as if it were his own home. What more can you really ask from a contractor? Not surprisingly, we are already having him write up a few more estimates for some other projects in the works. But, for now, we are going to enjoy our “new” home.

Monday, September 28, 2015

Paint Chips And Poor Customer Service


I readily admit that I am frequently not the easiest person to deal with. This is especially true when it comes to customer service calls. I do my best and have even made a more concerted effort as of late to be as nice and understanding as possible when I have to participate in these calls but sometimes it is really hard to keep my cool. I have been dealing with such a situation for the past two weeks as our insurance company which has had a tremendous track record personally has completely mucked up just about everything that I have called about and/or requested over the past month.

Thankfully, I have been able to keep my temper under control throughout this whole process but my patience is running thinner than [insert your cliche or original thought here]. And it hasn’t really been a matter of incompetence… as time goes on it seems to be more and more about laziness. I have made numerous efforts to communicate through email as well as by phone and I have even coordinated a time to speak with someone. When it came time for them to call at the time they promised, my phone failed to ring and no attempt at following up or explaining what had happened was ever made.

It has been a rather frustrating time especially knowing what exceptional experiences I have had with this insurance company in the past. Up until a few weeks ago I have had nothing but good things to say about this company but lately I have had to measure my words a bit given the last few people with whom I have had the displeasure of communicating (or lack thereof). And just think, this is without me getting angry, abrasive, or even difficult. I have done everything I can, within reason, to accommodate the company but have, as of today, nothing to show for it.

I would consider changing my insurance company but I have yet to see any rates anywhere near what we are paying. And I have given just about every agent and company a chance whenever they have popped up. It used to be great service and great rates and now it seems as though I am left with just the latter of the two. What’s even worse is that the most recent conversations with the insurance company they have tried to hard sell me all of their other offering before allowing me to resume my day. They may want to get better at their current job, complete their existing task, before even thinking about trying to sell me anything. And yes, I remained calm.