Monday, July 20, 2015

That Plan Didn’t Work


It is pretty obvious to my coworkers, neighbors, and anyone who reads this blog that I do a lot of ordering from Amazon. The selection is good, prices are reasonable, the shipping is usually fast, and I have never had an issue regarding the occasional return. I have had a solid overall experience with Amazon over the years which is why I was interested in the Subscribe & Save program. Pretty straight forward… select a few items that you would like to receive on a regular basis (i.e. coffee, paper towels, dish soap, baby formula, etc.), set the delivery date, and have them automatically show up at the door on the date you specified. At least that is how it is supposed to work.

A couple of weeks before we left on our Virginia vacation, my wife and I put a list together of the items that we would been upon our return. We could just as easily pick them up from the grocery store the following day but this offered a convenient and cost effective alternative… it is also nice to have all the bulky items on the doorstep rather than my wife having to pick them up while shopping with our son. So I logged into my Amazon account, selected the items, and adjusted the delivery date for the Monday after we got back.

When we pulled into the parking lot and approached the front door, we could see that there was a note left for us. Before we had a chance to open it, our neighbors stopped us and let us know that they moved our packages inside their house so they wouldn’t get wet. I wasn’t sure what packages could have arrived as the deliveries were scheduled for tomorrow, nothing else had been ordered from any other website, and our mail was on hold until the following day. When they emerged with a rather large box in hand I knew that Amazon screwed up at least some part of the order (I double checked later to ensure that it was their mistake and not mine).

When I went to the post office before work the following morning I found the rest of the items that we put on order. Not one thing was delivered on the day specified so now I am wondering if it is worth the aggravation to keep the subscriptions active. While normally it wouldn’t be an issue we almost had a serious problem… imagine if the baby formula were sitting out the in 90+ degree sun for nearly a week? Thankfully, this time, there were no sun baked boxes. I really have to think about this for a while but it just goes to show that sometimes you can be too fast with your shipping. After all, no one likes premature packages.

Note: Amazon customer service is of little help with this issue offering not explanation or honest apology (of course I could only understand about half of what they were saying).